FAQ's
Welcome to our FAQ, we have tried to answer the most common questions but if you can't find your answer here, give us a shout!
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Can I change my order after it has been shipped?
Unfortunately, no changes can be made to your order once it has been shipped. Please double-check your order details before finalizing your purchase.
What is your return policy?
We offer a 30-day return policy. If you are not satisfied with your purchase, you can return the item within 30 days of receiving it for a full refund, provided it is in its original condition.
How long will it take for my order to ship?
Orders are typically processed and shipped within 2-3 business days. Shipping times may vary depending on your location.
What if my hat rope is damaged?
If you receive a defective item, please contact our customer support team at team@thehatrope.com. We will assist you with a replacement or refund.
Do you offer international shipping?
No, currently we do not ship internationally. If you have a special order requesting international shipping please contact team@thehatrope.com
Products
Below are some common questions about our products
What is The Hat Rope?
The Hat Rope is a customizable and easy-to-change hat accessory that clips securely between the bill and the cap of your hat, allowing you to switch up styles and colors effortlessly.
How easy is it to change The Hat Rope?
Changing The Hat Rope is extremely easy. It features a simple clip mechanism that allows you to attach or detach the rope in just a few seconds.
What types of hats does The Hat Rope fit?
The Hat Rope is designed to fit most standard baseball caps, trucker hats, and snapback hats.